Privacy Policy

1. Introduction

This Privacy Policy explains how Createch Solutions Inc. ("InGameCast," "we," "us," or "our") collects, uses, and shares information when you use InGameCast, including ingamecast.com, our mobile apps, team pages, live streams, and recordings (the "Service").

It applies to two groups of people:

• Account Holders: coaches, team managers, leagues, and organizations who create an account to stream games. Account Holders must be 18 or older.
• Viewers: anyone who watches a stream or recording. Viewers do not need an account.

This policy is part of our Terms and Conditions. Capitalized terms not defined here have the meanings given in the Terms.

2. Information We Collect

From Account Holders

• Account information: name, email address, password (stored in hashed form), and the name of your team or Organization.
• Team and game information: team names, logos, team page settings and passwords, game schedules, and opponent names.
• Billing information: your plan, billing history, and billing address. Card payments are handled by our payment processor. We do not receive or store your full card number.
• Communications: messages you send us, such as support requests.

From Viewers

Viewers do not create accounts, and we do not ask Viewers for their name or email. When you watch, we collect:

• A temporary session identifier stored in a cookie, used to count simultaneous Viewers against a game's Viewer limit.
• Whether you have entered the correct password for a password-protected team page.
• If you contact us, such as to request removal of a Recording, the information you include in your message.

Video content

Streams and Recordings contain whatever the Account Holder's camera captures. This can include the images and voices of players, coaches, officials, and spectators, including minors. See Section 3.

Technical information

When anyone uses the Service, our systems and providers automatically log information such as IP address, browser and device type, operating system, pages viewed, and the times of requests. We use this to run, secure, and troubleshoot the Service.

3. Children and Minors

InGameCast accounts are only for adults 18 and older. We do not knowingly collect personal information directly from children under 13. Children may watch streams without an account, and we do not ask Viewers for names, emails, or ages.

Minors often appear in video because the Service streams youth sports. The Account Holder is responsible for getting parental consent before streaming, as described in our Terms. We do not use video to identify individuals, do not apply facial recognition, and do not use video for advertising.

If you are a parent or guardian and want a stream or Recording showing your child removed, email contact@ingamecast.com with the team page link and game date. If you believe a child under 13 has given us personal information directly, contact us and we will delete it.

4. How We Use Information

We use information to:

• Provide the Service, including running streams, team pages, Recordings, and downloads.
• Enforce plan limits, such as Viewer and game limits.
• Process payments and manage subscriptions.
• Send account, billing, and service messages, such as receipts and password resets.
• Send product updates and newsletters to Account Holders, which you can opt out of at any time (see Section 7).
• Respond to support requests and removal requests.
• Keep the Service secure, prevent fraud and abuse, and enforce our Terms.
• Understand how the Service is used so we can improve it.
• Comply with legal obligations.

5. How We Share Information

We do not sell personal information, and we do not share it for targeted advertising.

We share information only in these situations:

• Service providers. Companies that host and run parts of the Service for us, under contracts that limit how they use the information. These include providers of video streaming and storage, application hosting, database and authentication, payment processing, email delivery, and analytics.
• Viewers of your team page. Streams, Recordings, and team page information are shown to Viewers according to the visibility setting the Account Holder chooses.
• Removal requests. If someone asks us to remove Content, we may share the request with the Account Holder for that team page.
• Legal reasons. When required by law, subpoena, or court order, or to protect the safety of any person, including reporting apparent child exploitation to the National Center for Missing & Exploited Children and law enforcement.
• Business transfers. If Createch Solutions Inc. is involved in a merger, acquisition, or sale of assets, information may transfer as part of that deal, subject to this policy.
• With your permission. In any other case, only if you ask us to or agree to it.

6. Cookies and Analytics

We use a small number of cookies and similar technologies:

• Essential cookies keep Account Holders signed in, remember that a Viewer has entered a team page password, and count simultaneous Viewers for plan limits. The Service does not work properly without them.
• Analytics. We may use analytics tools to understand how people use the Service, such as which pages are visited. We do not use advertising cookies or allow ad networks to track you on the Service.

You can block or delete cookies in your browser settings, but parts of the Service may stop working.

7. Emails and Your Choices

We send Account Holders two kinds of email:

• Service emails, such as receipts, payment notices, password resets, security alerts, and changes to our Terms. You cannot opt out of these while you have an account.
• Product updates and newsletters. You can unsubscribe at any time using the link in any of these emails or from your account settings.

We do not send marketing emails to Viewers.

8. How Long We Keep Information

• Recordings are deleted 10 days after a game ends. Account Holders can delete them sooner.
• Account information and team data are kept while your account is open. After you close your account, we delete it within 90 days.
• Billing records may be kept longer where required for tax, accounting, or legal purposes. Our payment processor also keeps payment records under its own policies.
• Viewer session data is kept only as long as needed to manage Viewer limits for a game.
• Technical logs and backups are kept for a limited period and then deleted or overwritten in the normal course of operations.

We may keep information longer if needed to resolve disputes, enforce our Terms, or comply with the law.

9. Security

We use reasonable measures to protect information, including encrypted connections (HTTPS), hashed passwords, and access controls on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a breach affecting your personal information, we will notify you as required by law.

10. Your Rights and Choices

You can ask us to:

• Give you a copy of the personal information we hold about you.
• Correct information that is inaccurate.
• Delete your information, subject to the exceptions in Section 8.
• Stop sending you newsletters.

Account Holders can update most account information and delete Recordings directly in account settings. For anything else, email contact@ingamecast.com. We may need to verify your identity before acting on a request, and we will respond within a reasonable time and as required by applicable law. Depending on where you live, you may have additional rights under local law.

11. Where Information Is Stored

InGameCast is operated from the United States. Information is processed and stored in the United States and in other locations where our service providers operate. By using the Service, you understand that your information may be processed outside your home country.

12. Changes to This Policy

We may update this Privacy Policy. If a change is material, we will notify Account Holders by email or in the app at least 14 days before it takes effect and update the effective date at the top of this page.

13. Contact Us